IT Telecommunications
We have the knowledge and experience to provide telecommunications companies with high quality technical support services. We offer immediate and expert help desk services at a reasonable price. Our help desk solutions are available 24 hours a day, 7 days a week by phone, email, web chat and other means.
To manage after-hours customer care, we rely on qualified call center solutions. We provide real-time assistance and help bridge gaps in your customer service schedule with the help of our 24/7 professional answering service and fully bilingual solutions.
We offer engaging, customized solutions for clients that ensure customer retention while attracting new customers as a leading customer success management firm. We monitor consumer behavior to better understand their interests, intentions, requirements and impressions.
With numerous years of experience in outsourcing customer solutions, we are experts in up-selling and cross-selling B2B and B2C solutions. We collaborate closely and adapt to each client's specific needs, allowing us to maintain and grow high-value customers while increasing customer loyalty.
We offer complete sales and customer acquisition solutions that are in line with our clients' sales and marketing strategy. We create solutions according to your company's needs, whether you need telesales services, a customer survey solution or want to increase sales to existing customers.
Our order management system is designed to easily monitor and track a product/service from point of origin to point of destination.
- Creation of new delivery processes for products and services.
- Order procurement
- Validation and technical assistance
- Order and Cancellation Request Tracking
- Multi-supplier tracking
- Order management
- Billing assistance
- Data management